Shipping & Delivery Policy

Processing Your Order

After payment is confirmed, orders are reviewed, packed, and dispatched within 1–3 business days. Weekends and public holidays are not included in the processing period.

Orders placed during sales events or peak seasons may require additional processing time.

Estimated Delivery

Following dispatch, orders are usually delivered within 5–12 business days. The total estimated timeframe from order placement to delivery is approximately 6–15 business days.

Delivery estimates may be affected by customs inspections, severe weather, transportation disruptions, local carrier delays, or other circumstances outside our control.

Shipment Tracking

Tracking information will be provided once your package has been transferred to the shipping carrier. Please allow up to 48 hours for the first tracking update to appear.

Address Changes

Please check your shipping address carefully before completing your purchase. Address corrections cannot be guaranteed after fulfillment has started.

Customers are responsible for additional costs or delivery problems caused by an incorrect or incomplete address entered at checkout.

Customs Charges

International shipments may be subject to customs duties, taxes, or import fees. Any charges imposed by the destination country are the customer’s responsibility.

Missing or Damaged Shipments

If your package is delayed, missing, or arrives damaged, please contact our customer service team through the website’s contact page. Include your order number and relevant shipment details so we can assist you.